INFORMATION ON SHIPPING

Shipping deadlines

Shipments Peninsula, the Balearic Islands will be delivered within 24/72 hours from leaving our warehouse.

The delivery will be made by the courier company that has contracted www.cosmeticacanina.es, choosing the one that best suits delivery and service costs.

The deadline for submission planned, counted from the time we receive the payment and process your shipment.

If you choose to pay by bank transfer or deposit, you must send a copy of the payment or transfer to cosmetica@cosmeticacanina.es. Once payment is received, your shipment will be processed and shipped.

If you choose to pay by credit card / debit card, payment is immediate and the order will be processed and shipped immediately.

Send conditions.

If your purchase is over 59 € (VAT not incl.), You will benefit from (only valid for destinations to the mainland. For destinations remains of the applicable terms and minimum shipping free shipping.

Shipping costs

Peninsula and Balearic Islands: shipping cost is € 5.75 if the purchase is less than 59 € if it exceeds this amount, the expenses will be free (VAT not incl.).

Canary: shipping cost is free .Free 12.00 € from 89 € (VAT not incl.).

Important Notice: Products weighing more than 5 kg carries a plus transport equal to 12 €

INTERNATIONAL DELIVERIES

Zone 1: 21.50 € (VAT not incl)

GERMANY-ITALY-FRANCE-ANDORRA-PORTUGAL-UNITED KINGDOM-NETHERLANDS-ROMANIA-POLAND-CZECH REPUBLIC-AUSTRIA-HUNGARY-BELGIUM-LUXEMBOURG-DENMARK

Zone 2: 27 € (VAT noincl.)

BULGARIA-SLOVENIA-SLOVAKIA-ESTONIA-FINLAND-IRELAND-LATVIA-LITHUANIA-Romania-Sweden

Zone 3: 45 € (VAT not incl ..)

NORWAY-SWITZERLAND-ALBANIA-ARMENIA-BELARUS-BOSNIA-ISLANDS Faroese-MACEDONIA-MOROCCO-MOLDOVA-RUSSIA-SERBIA-TURKEY

Note: Approximate Delivery within 7/8 days.

The free shipments to the peninsula and the Balearic Islands will be made by the courier service of the POST Express agency, with delivery in 24-48 hours from leaving our warehouse. No can choose delivery slots.

RETURNS

If you are not fully satisfied, you can change your product for another or get the full refund excluding shipping costs, within 15 days after the invoice date.

Items must be salable in their original packaging, with all the brochures and guarantees and no signs of deterioration, use or consumption.

If returned, shipping costs will not be refunded. It also bear the costs of the return and be responsible for the product arrives in perfect condition at our warehouse in:

www.cosmeticacanina.es

03530 La Nucia (Alicante) Spain

Phone: 661 71 March 60

Upon receipt of the merchandise in our stores, and after checking the status of it, we will proceed to refund the amount according to the method of payment used:

If the payment was made by credit card or PayPal, you pay the amount of the product minus shipping charges on the same credit card.

If the payment was made on delivery or by bank transfer, we will ask for an account number where to pay the amount transferred less the shipping charges.

In any case, the return of defective products and incorrect shipments, being www.cosmeticacanina.es who bear the cost of shipping is done whenever we communicate this circumstance within a maximum period of 5 days, counting from the date invoice.

www.cosmeticacanina.es not support shipments freight collect.

Before starting the process of return, you must contact us by calling (+34) 661 71 03 60 or sending an email to cosmetica@cosmeticacanina.es

CHANGES

If when you receive your order is not satisfied with a product, you have a period of fifteen days from the date of invoice, to make the change.

To begin the process of change, you must send an email to cosmetica@cosmeticacanina.es, or call us at (+34) 661 71 03 60.

You bear the costs of shipping the item to our warehouse and will be responsible for the product arrives in perfect condition:

cosmetica@cosmeticacanina.es

Phone: 661 71 March 60

03530 La Nucia (Alicante) Spain

Upon receipt of the merchandise in our store, and after checking the status of it, it will send out the replacement product.

If the initial order exceeds 59 €, postage www.cosmeticacanina.es assumes the first shipment, but never motivated by successive change.

For any questions or impact on the delivery of your orders, please contact us at cosmetica@cosmeticacanina.es or (+34) 661 71 03 60. Immediately investigate the incident and we will reply by email or phone.

www.cosmeticacanina.es not return postage if the delay or failure attributable to the courier company or post office deliveries.

When you receive your order finds that the package has some damage or defects indicate on the delivery order that you received in bad condition. If the damage is evident, it may reject it. If any of the products it arrived damaged, please contact us in the first 24 hours after receiving the package and we will change it immediately, at no cost to you.